Shark - Matrix Plus (UR2360S)
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Reddit Reviews:
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Based on 1 year's data from Jan 28, 2026 How it works
Liked most:
388
96
"The roborock I have kicked and smashed with my foot so many times out of anger when it doesn't collaborate, and still he rocks 4-5 yrs later and no broken parts"
"I've used it daily for at least 10 years now, probably closer to 15 and apart from the fact you need to clean it periodically, it's still works like brand new."
"One huge leg up for a Shark over Roomba is that the brush roller is similar to a vacuum (e.g. hard plastic), whereas the roomba is a plastic roller with a rubber cover that is DESTROYED by dog fur and you have to frequently replace."
477
102
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
"The roborock cleans the carpet so well I haven't seen or felt any litter anymore."
127
3
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
"This thing has our floors looking better than ever ... it has cut our daily cleaning and Sunday chores down drastically ... It looks like I deep clean the house every day."
96
11
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room but it’s cut the hair buildup tenfold."
"With three they can just make it to a full week for emptying. ... Life changing."
"splurge for the self emptying because if you have to empty it every time you're less likely to use it. We only have to empty ours like once a month and I have a 14mo and a 3yo who drop crumbs everywhere. ... we have a Shark with a large self emptying bin and that thing is great for the price point."
11
3
"I like the lidar rather than running into everything."
"( my robot would go around napping dog and come back later )"
"I can set no-go zones."
Disliked most:
39
101
"it is also way more prone to tracking pet messes about, that happened once with a pile of cat vomit and I was a little traumatized."
"if you take if off the dock yourself it loses the mop function unless you restart it literally 10 times"
"for the love of God please don get a roomba combo model. They don work… ever."
50
98
"I also have to be careful to pick everything up or it will get stuck after destroying my kids toys."
"Not only does it stop and turn every couple of minutes, but in almost every run through my flat, it missed something. ... sometimes it didn go underneath my table, sometimes it missed a corner, . this was actually the main point why I returned it eventually. ... You need to be able to trust your robot vac to clean everywhere. ... these were not impossible to reach places, and there was no feedback at all why it didn go there."
"The amount of times it got stuck on regular furniture is maddening. ... tries to go under furniture it is clearly too tall for and wedges itself stuck ... randomly ignores “no go” zones i set up in the app such as high pile carpet and gets stuck ... gets stuck pushing against an ottoman for no apparent reason?? ... tries to run over the thin metal horizontal base that connects the legs of the chairs of my bistro set and gets stuck ... The whole point of a robo vac is to be autonomous so having to move or fix it every time it runs is useless."
5
14
"Its a mostly fine robot but not a fan of their mapping software. ... The basic and simple and frustrating issues with the Narwal software have been there now for well over a year. ... Issues like mapping open concept spaces and having easy to use and manipulate split and merge lines have been solved years ago by other companies like Roborock and by Dreame. ... There is no excuse that Narwal - who has most definately been made aware of these issues long ago - has either chosen to ignore fixing 'merge/split' options (and more) or the current team is incapable of doing so. ... As a homeowner with a large open concept layout their mapping software is crap and pretty much renders using their robot useless unless I want to compromise how I use a Narwal. ... Something that is not an issue with Roborock or Dreame or Mova (and probably others also). ... So if a home has basically traditiona wall spaces.Sure. Narwal is great. If the layout is open concept. Then....Narwal no."
"splitting rooms or modifications to the map also has some quirks that annoy me so much."
"it ignores my no go zones"
26
9
"long hair will still tangle around the ends of them and eventually stop them from spinning. ... This happens every third run if i don't clear them after the second run."
"long hairs clock up and stop the rollers every second run"
"If it doesn't get run at least once a day, the roller brush will get clogged."
8
4
"Oh yeah, the 30 day bin does not apply to shepherd and husky owners in any way shape or form!!"
"The claim of 30-days before emptying is BS, as that’s based on a non pet hair household. ... I auto run it 3 times a week and empty maybe 1-2 times a week."
"I’ve seen on the camera the poor guy making multiple trips to self empty while in one room"
infallible_porkchop 1.0We use a Roomba and a shark. We wanted to replace the Roomba but evidently my likes to have two robot vacuums.
I hate out Roomba, which is why we wanted to replace it. The shark is a ur2360 matrix. I like it but she runs it most of the time. She complained the mapping only did squares and not odd shapes. I like the lidar rather than running into everything. We have the base for both. eta: I looked at the subreddit I was in and thought I would also add that I don't have the Roomba nor the shark connected to my home assistant because she runs it most of the time and she doesn't use the home assistant, so I'm not sure how the integration is.
XediDC 1.0I got a shark with lidar and self emptying on sale for $120 (doesn’t mop)… it replaced a very early model Roomba where the new battery was going to be about the same price, and it’s much better in every way. You can get pretty decent pretty cheap.
The one I got is a Shark UR2360S. Looks like it's about $250 new checking now, but if you're willing to play the Amazon renewed game (ie. just send it back if it's not like-new) they sell for $99 and the first one I got was perfect/untouched. https://www.amazon.com/dp/B0CYHHPZHD I had a few others close to $200 in my short list that were similar but that one seemed like the best value, and wasn't a complete no-name. No issues so far, it maps pretty well, gets more up than my manual vacuum does, etc -- although the Shark API (if you want to control it with your own home automation) is an epic PITA if you care about that. Regardless, I'm sold on self-emptying now...so much better, and easier to not fuss with. Might be moving to a two-story soon, and if so, I'll just get a 2nd of the same.
chawn5 0.3Daily vacuuming is a must with a ragdoll. Just add up your hourly rate and you will see how quickly the robot will pay for itself. I have one on each level of my house and run them daily. No raggie tumbleweeds! I also comb my raggie every night while watching TV! (I have the Shark robots from Costco. Mapped my house, work perfectly)
DreamingofPurpleCats 0.3Shark, whatever self-emptying model Costco has. I got mine a couple years ago, it cleans well, handles pet hair better than any other vacuum I've tried (my long-haired super-floof is a vacuum killer) and it maps nicely for logical cleaning. I use mine with hardwood floors and carpet (mix of real carpet and area rugs) and it handles all of it well. They just added some smart voice skills which I haven't tried yet, but controlling the robot from the app or the buttons on top of it is very easy. With the app it can be set to clean only one room, or clean the entire house on a regular schedule. My only complaint is that I can't schedule just specific rooms to clean regularly, I'd love to be able to do the most kitty-messy space daily and the whole house only every 2-3 days.
I have a Shark robot vacuum with the auto-emptying feature. The auto-empty is a HUGE part of making this work smoothly. The Shark is also much smarter than previous brands (iRobot and EcoVacs) that I tried. I've had mine for over a year and absolutely love it. I have used it with both wood floors and carpet, and 1-3 cats (2 of them with long hair that shed A LOT) and it easily keeps up with all of that. It's also good at avoiding most hazards like cords and cat toys. Costco usually has a recent model of the Shark robot on sale, I've sent a few people there for it. Looks like right now they have a vacuum + mop combo for $479, and you should be able to just not use the mop function if you don't want to. The Shark app is pretty decent, it will map your home and allow you to label rooms and track robot status. You can schedule whole-house cleaning through the app, or do manual cleaning for individual rooms. My only complaint is that I can't schedule individual room cleanings, I have a couple spaces that need daily vacuuming vs every few days for the whole house. Edit - it also has voice control available through Alexa and Google, but I haven't tried that as I use AppleHome which doesn't integrate with Shark.
I have a Shark self-emptying model that's done amazingly well with up to 3 (long haired, highly shedding) cats on both hard flooring and carpet. I got mine from Amazon a couple years ago, but Costco has the newest model on sale. It's smart enough to map the house and you can name the rooms, and with the HA plugin you can do some advanced scheduling beyond just "run" that the Shark app offers. In my case, 1-2 rooms always end up worse than the others, so I run those more often and will schedule them with HA once I get that finished.
JBruehler 0.3I have the Costco shark too, and it's great for a two cat household.
Matthmaroo 0.3I have the shark from Costco , it works fine. About 1 time a week you need to clean out the hair that accumulates in the robot. That said it works well. Get the one with the AI mapping of your home and the 30 day bin. ( said bin will be full of fur every week ) ( my robot would go around napping dog and come back later )
Agentofchaos2712 0.2I have 3 dogs. I just bought my first robot vacuum. I got the shark matrix plus . I honestly didn't expect a lot. Little guy is amazing. Does a great job with edges. Gets all the fur and mops too. I caught a sale got it for $200 . It navigates under my 8 seat dining table beautifully. I don't have carpet have tile and wood and it's great. It does a good job with my rugs too but I do.tuck the tassells under for the one rug with tassels.
No_Excitement6859 0.2I recently got the Shark Matrix Plus at Costco for about 300. It vacuums, mops, avoids rugs, and mapping was really easy. I absolutely love it. Some people do say it’s loud, but we have 5 cats, 4 dogs, and 3 kids, so noise isn’t even really noticeable. This thing has our floors looking better than ever, and it has cut our daily cleaning and Sunday chores down drastically. It looks like I deep clean the house every day. Highly recommend it.
casteezyboy 0.2I got the shark matrix with the self empty base without the mop. Works great and no issues with the app so far, I also like that It has Google home integration. I paid $200 at Costco, not sure I would pay much more than that. I would look into the refurbished ones I think they get down to like $150
Retrospect115 0.1I went through 4 different robot models, two of the i4 and two of the i7. All 4 eventually stopped charging or had other issues. Been using Shark Matrix Self cleaning for months no issues.
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